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Privacy Policy

Effective Date: [DD/MM/YYYY]

V4U (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, whom we share it with, and your choices. This Policy applies to our website, mobile application, and related services (the “Platform”).

Table of Contents

1.      
2. Information We Collect


3.      
4. How We Use Information


5.      
6. How We Share Information


7.      
8. Legal Bases / Our Grounds


9.      
10. Communications & Marketing


11.      
12. Cookies & Similar Technologies


13.      
14. Data Retention


15.      
16. Data Security


17.      
18. Your Rights & Choices


19.      
20. Children’s Privacy


21.      
22. International Data Transfers


23.      
24. Changes to This Policy


25.      
26. Contact & Grievance Officer


27.      
28. Refunds (Related Notice)


29.    

1) Information We Collect

a) Provided by You

•      
• Profile & contact: name, phone, email, delivery address.


•      
• Order details: items, preferences, delivery instructions.


•      
• Payment info: handled by payment gateways; we receive tokens/confirmations (not full card details).


•      
• IDs/prescriptions where required for hotel check‑in or medicine orders.


•    

b) Collected Automatically

•      
• Device & log data: IP, device identifiers, app version, browser, OS, crash logs.


•      
• Location (with permission) for delivery accuracy and nearby listings.


•      
• Usage analytics: pages/screens viewed, features used, referral URLs.


•    

c) From Third Parties

•      
• Vendors & logistics partners (order/fulfilment status).


•      
• Payment processors (payment status, limited metadata).


•      
• Identity/verification partners (where legally required).


•    

2) How We Use Information

•      
• Provide, operate, and improve the Platform and its features.


•      
• Process orders, bookings, deliveries, and payments.


•      
• Personalize listings, recommendations, and offers.


•      
• Communicate about orders, service updates, and support.


•      
• Detect, prevent, and investigate fraud or misuse.


•      
• Comply with legal obligations and enforce our Terms.


•    

3) How We Share Information

•      
• Vendors & partners (to fulfil orders/bookings and customer support).


•      
• Payment gateways/banks (to process transactions securely).


•      
• Logistics providers (to pick, pack, and deliver your order).


•      
• Analytics/IT providers (to help us operate and improve the Platform).


•      
• Law enforcement/regulators where required by law or to protect rights, safety, and property.


•      
• Business transfers (e.g., merger, acquisition, or asset sale).


•    

We do not sell your personal information.

4) Legal Bases / Our Grounds

Depending on the jurisdiction and context, we rely on one or more of the following grounds: your consent; performance of a contract with you; compliance with legal obligations; legitimate interests such as improving products, preventing fraud, and securing the Platform.

5) Communications & Marketing

We may send transactional messages (order updates, security alerts) and, with your consent or as permitted by law, promotional communications. You can opt out of marketing any time via in‑app settings or the “unsubscribe” link, while still receiving essential transactional messages.

6) Cookies & Similar Technologies

We use cookies and SDKs to remember preferences, keep you signed in, measure performance, and analyse usage. You can manage cookies in your browser/device settings; disabling some may affect functionality. See also our rights & choices section.

7) Data Retention

We keep personal data only as long as needed for the purposes above, to comply with legal/accounting requirements, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirements.

8) Data Security

We use administrative, technical, and physical safeguards (including encryption in transit, access controls, and monitoring). No system is 100% secure; please use a strong, unique password and keep your device/software updated.

9) Your Rights & Choices

•      
• Access, correct, or delete certain profile and address data via account settings or by contacting us.


•      
• Opt out of marketing communications.


•      
• Withdraw location permissions at any time from device settings.


•      
• Where applicable, request a copy of your data or object to certain processing.


•    

India note: You may contact our Grievance Officer for requests or complaints under applicable Indian laws.

10) Children’s Privacy

The Platform is not intended for individuals under 13. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us to delete it.

11) International Data Transfers

If data is processed outside your state/country, we take reasonable steps to ensure appropriate protections consistent with this Policy and applicable law.

12) Changes to This Policy

We may update this Policy from time to time. The latest version will be posted here with the effective date. If changes are material, we will take appropriate steps to notify you.

13) Contact & Grievance Officer

      Legal name: [V4U Online Services Private Limited]

      Registered address: [Full Address, City, State, PIN]

      Email: support@v4u.com | Phone: +91‑[XXXXXXXXXX]

      Grievance Officer (India): [Name], Email: grievance@v4u.com
   

14) Refunds (Related Notice)

Refunds/cancellations are primarily governed by our Terms & Conditions and any category‑specific policies shown at checkout. Perishables and medicines are generally non‑returnable except for damage, defect, or incorrect delivery.